Frequently Asked Questions

Everything you need to know about our fresh roasts and gourmet treats.

How fresh is the coffee when it ships?

We roast our beans in small batches daily. Your order is typically shipped within 24-48 hours of roasting to ensure you receive the freshest possible flavor profile.

Do you offer international shipping?

Yes, we ship our coffee and merchandise globally. Shipping rates and delivery times vary by destination and are calculated at checkout.

What is your return policy for food items?

Due to the perishable nature of coffee, we do not accept returns on coffee beans. However, if there is an issue with your order or you are unsatisfied, please contact us within 14 days for a resolution.

Can I modify or cancel my subscription?

Absolutely. You can pause, skip, or cancel your coffee subscription at any time through your account dashboard without any hidden fees.

Are your coffee beans ethically sourced?

Yes, we prioritize Direct Trade relationships. We work closely with farmers to ensure fair wages, sustainable farming practices, and the highest quality specialty grade beans.

How should I store my coffee to keep it fresh?

We recommend storing your beans in a cool, dark place in an airtight container. Avoid the fridge or freezer, as moisture can compromise the delicate oils and flavors.