Returns & Exchanges

At 49th Parallel, we want you to be completely satisfied with your coffee experience. Due to the perishable nature of our freshly roasted beans, we offer a dedicated resolution process for any quality concerns or shipping errors.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receiving your order, including your order number and a brief description of the issue.

• 2.
  Provide Documentation

  For damaged goods or quality concerns, please attach a clear photo of the product and the packaging to help our team assess the situation.

• 3.
  Receive Authorization

  Our team will review your request and provide a return authorization or confirm a replacement shipment within 2 business days.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.